Cellphone contract not honoured after 35 days

TheGene Dotcodotza On 15/16 March 2016 I received a new Huawei P8 Lite Cellphone and sim from Vodacom via courier services. I proceeded to call 082111 to have the line activated. I was told to wait 24 hrs after which the sim would work. This did not happen, as I could access internet, send sms, and dial free numbers i.e. 082111, ***. BUT I cannot make a normal phone call, despite the fact that there is a positive airtime balance on the account.<br> <br> I then called support and explained the problem, on 18/3/2016. I was asked to perform various things, i.e. remove the sim, wait 6 hrs, try again. That failed. Then I was told to do a manual network selection on the telephone. Did so. No avail, same problem. I was then informed that the problem would be referred to the Technical Support. We are now getting to around the 24th, with numerous calls daily to support.<br> <br> Emails to the social media and Facebook posts also to no avail. <br> <br> What do I do, sue or try ICASA first?