CN
Cyprian N
1 reviews | Active since Oct 2019
19 Sept 2021, 21:50
Cellphone contract nightmare
I'm appalled by Vodacoms incompetence, I had previously settled my cellphone contract with Vodacom, paid the necessary costs and everything was perfect, now 2 months down the line, Vodacom has suddenly appeared on my credit report stating that my account is in arrears ... how??.. how can I be in arrears and to top it off you can no longer speak to a representative regarding queries and now we left with Toby who's as clueless as the people running vodacom
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Replies (2)
Vodacom's replyOfficial
20 Sept 2021, 07:57 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Sept 2021, 07:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CN
Cyprian N's updateReviewer Update
22 Sept 2021, 15:32Good day
I am still awaiting for a call from one of your agents, this is really a matter of urgency not that vodacom understands the meaning of that
I am still awaiting for a call from one of your agents, this is really a matter of urgency not that vodacom understands the meaning of that
CN
Cyprian N's update22 Sept 2021, 15:32
Reviewer Update
Good day
I am still awaiting for a call from one of your agents, this is really a matter of urgency not that vodacom understands the meaning of that
I am still awaiting for a call from one of your agents, this is really a matter of urgency not that vodacom understands the meaning of that