ND
Neo D
1 reviews | Active since Apr 2026
01 Apr 2026, 15:30
Cellphone contract disconnected
I have a contract with Vodacom and I had arrears in my account, I paid up all my arrears and I was told my number will be reconnected after 4 hours... I made the payment on the 27th of March and till today it hasn't been connected.. whenever I call their customer service is I'm told that my number has been resumed yet on my phone it says emergency calls only.... I've turned into a fool of no description because I've been calling and I've been going to the branch with no assistance. The service from Vodacom is extremely bad and I'd never recommend it to anyone everrrr
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Replies (2)
Vodacom's replyOfficial
02 Apr 2026, 08:08Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Apr 2026, 08:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
06 Apr 2026, 11:15Dear Neo, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have confirmed that your account is updated, and we have also updated that Vodacom debits you from the 27th of every month. Regards Consumer Website Team
Best regards,
Vodacom's reply06 Apr 2026, 11:15
Official
Dear Neo, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have confirmed that your account is updated, and we have also updated that Vodacom debits you from the 27th of every month. Regards Consumer Website Team
Best regards,