IM
Itmeleng M

1 reviews | Active since Oct 2025

24 Oct 2025, 13:55

Cellphone contract

Went to Vodacom Vallmall to do a new contract with them and I did share all my details, when I was still there in the shop received an sms and saw that the lady who was assisting me wrote my email address wrong and I told her that she will rectified it. Up until today she has not done it and I have not receive my contract so that I can see what I have agreed on and I'm worried the first payment is this month end, contract still not received.

Went to the shop to her to change my email address she was so rude and told me to que as she is not going to assist me until she is finished. The day I went to make a contract I was in a queue and took another client who just came in and they assisted him first.

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Replies (1)
Vodacom
Vodacom's reply24 Oct 2025, 14:26
Official
Dear Customer,

Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you shortly to assist with your query.

⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

Kind regards, 
Vodacom Consumer Website Team