CELLPHONE CONTRACT COMPLAINT

Good day Vodacom

I am utterly appalled by the level of service I've received thus far from your customer service. I've just forfeited my airtime due to an error that was made on your side. As we all aware the country was placed on Lockdown during March and I had no way of making payment on my account as you guys refuse to set up a Direct debit on my daughters banking details.

I've been struggling for an entire month to get my account sorted and today after a whole month I am being told that all previous airtime is lost due to the account being moved to prepaid. I never requested any of this to take place now me as a customer should suffer.

YOUR SERVICE SUCK AND I WILL BE CLOSING THIS ACCOUNT WITH VODACOM CAUSE NEVER IN MY LIFE HAVE I HEARD A CUSTOMER IS BEING HELD RESPONSIBLE FOR PAYMENT IF ALL VODACOM STORES WAS CLOSED AND YOUR CUSTOMER SERVICE IS UNHELPFUL INCLUDING MANAGEMENT AN ALL.

I AM EXPECTING FEEDBACK REAL SOON OR I WILL BE PUTTING A COMPLAINT ON HELLO PETER TO LET EVERYONE KNOW WHAT **** SERVICES YOU GUYS ARE GIVING CUSTOMER DUE TO YOUR OWN NEGLIGENTS.

KIndest Regards