Cellphone Contract

I bought two iPhone 11 in 2022 and everything went well until April 2023 when one of their employees made a migration on my account without my knowledge,I made a call and I was promised that it will be fixed only to find that whenever I was paying the money was taken to the arrears of a mistake that was caused by their employee.As we speak my account has been handed over. I wouldn’t recommend anyone to take a contract with them because their service is trash.