Cellphone contract

To who this may concern I always was on the listening side when people was complaining about company’s but now I’m the one complaining I have been with Vodacom well over 10years and my past 4 years has only been down hill from rude support to just no support I wanted to cancel my Vodacom contract and just not have them any more till I was convinced that they have changed so I tried again it was well after COVID and it was time to upgrade and I got a phone call I told the agent the I’m on strict budget and I’m scared of taking a contract he Assur me that he can help me get the best deal for as low as possible I told him nothing more tha R500 to see if this is to good to be true so he gave me a phone and a deal that matches that amount the first 4 months I could understand I’m still existing my other soon to end contract and it would be a lot so I paid my R1290 but after that I was asking why if my contract is done I’m still paying R980 a month I phone and asked they told me that it’s because I have 3gb data and air time and insurance I rep**** that I only asked for air time and a devise so they took it off but still I was paying R800 I phone again why am I paying 800 I agreed on 500 no I have 2 insurance on my account I friendly reply I specifically asked for the previous contract insurance to be stopped and I never agreed on one for this device so they dispute was loaded I refused to pay the amount cause it braking contract I didn’t agree on what they giving me I was advised to pay the outstanding amount of R2000 if not more then they would switch my line one and resolve my problem that was in 2022 beginning of 23 I asked if there is any update on it there was never a dispute log so I had to re start it all again got someone to load a dispute after a month no feedback I called again no Vodacom has separated them self from this I must phone insurance company I told the person I’m not the one who chose this insurance it Vodacom that provided it as I’m a client I can’t do your work for you that’s why I have support to resolve the problem why am I then you client and I must do your job for you well over a week I phone again no they talked to the manager he has log a dispute with the insurance manager my bill is packing up my line switched of and on but I still don’t get feedback asked to speak to a manager he say I must phone the insurance company I told him now this is your fault and error you guys do your job he put me to the insurance department I wait 2 and a half hours just to find out that there is no answer and they close at 4pm same thing next day I phone and they just put me on the line just to be disconnected keep in mind I must do the follow up I must call they or Els nothing will happen why am I paying if I must do they work for them keep in mind I must do all this during my working time I even got a warning from my work because I’m to much on my phone but it’s all because I need to do this cause no one will phone back or do what a provider should do it’s your business not the clients why I’m still with them only god knows and I’m fed up of having stress of getting a bad credit score I never left a payment un paid but I refuse paying for something I didn’t agree on