cellphone contract bad service

<p>My late husband had a contract with Vodacom. He passed away before the contract end date.so I went to Vodacom shop to settle the account.the consultant phoned the Vodacom settlement account or what ever that is called.i spoke to the lady by the name of Slindile Khanyile. She told me the settlement amount of which I went to FNBBANK and paid the amount.then I went back to Vodacom Shop they took the receipt and faxed them through.then the Consultant phoned again and spoke to Slindile and she confirmed that the account is fully paid out.</p> <p> </p> <p>Then after coupler weeks I received a message from Vodacom stating that I should pay R967.20.of which I don't know where it coming from.Then I went to Vodacom shop again.They checked and I should pay R 300 And something.so now even the Consultant was confused because she didn't know what this money is for and according to my understanding the contract was fully paid up and the phones were changed to prepaid.i also tried calling Vodacom customer care without any help.and I keep receiving these messages saying I should pay.</p>