Cellphone contract

My name is Modise Modise and I have a problem with Vodacom.My phone is broken and I took it to the Vodacom store at Brits mall on the 2nd of May 2020.The Lady who was assisting me told me that I should come back after 10 days to check if the phone is back yet. After a few days someone called me again to go fill in the claim forms at the store.I went to the store and filled in the forms on the 9th of May. I sent an email to Vodacom and they said that they haven't received any claim...I called the store again and they said that they haven't sent the phone to repairs they will send it.After a few days again I got an email that my claim has been declined when I asked them why they said they pick up that I've only used the phone for one day of which it was not possible because I activated the phone on April.I kept on calling them and then the other person I spoke to told me that they offered me an insurance too soon they shouldn't have offered me an insurance they said that they're going to do a research and then get back to me.It's been 3 months already and I am still waiting for them to get back to me because different people are telling me different reasons I really don't understand what's going on and they deduct money every month even the insurance money that they said they offered me too soon.I called them again today and they said that they're still waiting for Vodacom to send them a recording of when I was offered an insurance. I don't have a phone I really need my phone and If they can't pay for my phone I would like for them to refund me back the insurance money they've been deducting since they said that they offered me an insurance too soon.