1 reviews | Active since Feb 2017

28 Apr 2017, 08:27

Cellphone contract added without my approval

<p>So its been about a month now that i have been disputing a cell number added to my contract without my approval, i am being billed over a thousand rand , the nuber does not get used and there is also no device attached to the number, after numerous call backwards and forwards i am still being billed for the number, the number is still attached to my account, and there is still no resolve to the issue at hand, disputes have supposedly been loaded but cant be found, calls logged but cant be found...</p> <p> </p> <p>this number has never been used, never touched, i dont even know this number but im billed,,,, help me understand how this works vodacom please i beg of you</p> <p> </p> <p> </p>

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Replies (3)
Vodacom
Vodacom's reply28 Apr 2017, 08:51
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply13 May 2017, 11:50
Official

Dear Sean Lindsay,

I apologise for not responding to your posting timeously and thank you for your patience.

I rep**** to you via email and await your response.

Regards,

UW

Vodacom
Vodacom's reply17 May 2017, 14:53
Official

Dear Sean Lindsay,

Thank you for your patience.

As discussed, your issues have been addressed and resolved.

Regards,

UW