Cellphone Contract

I took a contract with Vodacom Cape Town and was not advised I wouldn't be able to keep my old number. Advised them I was not aware of this and that's when the staff started to give me attitude and a very cold service.

Advising me this is outside of their control and I should've asked. I vehemently rejected this type of service and reached out to a senior manager and was promised that this would be looked at since I haven't used the contract simcard (I still don't). To date, I still have not heard from anyone whilst they send me a bill every month and expected to pay for a contract which I don't use. I have even visited a branch and they too could NOT HELP! Such a shame!