Cellphone Contract

I app**** for a contract online on 2 Aug. After no response i called the online call centre on 6 Aug and was told that someone who call me to confirm my order. A Confirmations consultant called me on 8 Aug where i was told to expect delivery on 14 Aug. I phoned them again 21 Aug and to my surprise was told that my order was still pending due to a internal system problem which seems to be my problem now. I thought the whole idea of the online shop was supposed to be convenient but it seems to be more of an inconvenience