1 reviews | Active since May 2018
I took out a contract with Vodacom in 2016, withini 6 months the phone went dead. When I took the phone in, I was told it had a virus and needed software upgrade, which they did and I had to pay for. A week later the phone went dead and never turned on again, paid for a dead phone. Naive me decided to upgrade again in April this year only for the same thing to happen again in leass than a month. Received the phone on the 3rd of April, a week later it went dead for a day and turned on again. Last week did the same and took it in for repairs inly for it to be returned the same day with no explanation as to what is going on. What is wrong with your phones and is there a way to cancel this contract because it is not working for me? It's twice now in a row and it is different brands.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Nompumelelo,
As per our recent interaction.
On behalf of Vodacom, we are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.
Please refer to the email which we have sent for feedback on this correspondence.
Warm regards,
Shad
Best regards,
Dear Nompumelelo,
As per our recent interaction.
On behalf of Vodacom, we are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.
Please refer to the email which we have sent for feedback on this correspondence.
Warm regards,
Shad
Best regards,
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