AT
ANNA T

1 reviews | Active since May 2009

17 Aug 2016, 14:20

Cellphone contract

<p>I took a contract with vodacom years ago and i terminated the contract before time and i also had arrears on which i settled with vodacom,i requested my credit report from transunion which shows that my balance is zero,all of a sudden i get a call from some dogdy people saying they are lawyers demanding that i pay the contract fee which i know nothing about ,nobody notified me about that balance and to my shock when i called vodacom they said i must call those lawyers because they no longer have my information with them i must call the lawyers ,like really i had a contract with vodacom i dont know anything about this ***** people and vodacom must sent me the statement with that balance and also the breakdown.</p>

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Replies (1)
Vodacom
Vodacom's reply18 Aug 2016, 05:07
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team