SS
Santie S
1 reviews | Active since Jan 2018
24 Jan 2018, 12:41
CELLPHONE CONTRACT
My account is currently in arrears with Vodacom and arrangement was made and accepted. In the meantime the line was converted to Pre-paid on the 9th January 2017. I have recharged as advised by the Call Centre without any success to use my phone.
when calling the Collections Centre I am transferred to the Customer Care Centre and they then transfer me to Pre-Legal.
No one of the operators are able to assist me with my query. Every time I call there is a different story.
Can someone of Vodacom that actually know what they are suppose to do contact me.
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Vodacom's replyOfficial
24 Jan 2018, 13:13Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply24 Jan 2018, 13:13
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,