CELLPHONE CONTRACT

I have contracts for many years with VODACOM. Since December 2016 until now I really have a big problem. A second device is on one of my contracts and after a lot of phone calls and emails this problem just keep on. My phone was cut last month and as I type this again for second time. I have proof of all emails and every time they is telling me that my case is with the top CIC person and that this will be sorted out immediately. According to me the amount until September 2017 is more than R8 000 that must be credited to my account. I hope somebody can help me sort this out.

The outcome of this emails is saying the an SR Owner will notify me as soon as possible. September 2017 and this problem is still not been sorted out.

The one lady at VODACOM (Tihanie) was very helpful but she can only do so far as she can.

The Cellphone line this problem appears is ********** 295 This is A Red Advance Subscription. Limit is set for R1 100-00.

There is a 2nd handset for R412-28 extra every month. There is One Off Charges between R355-27 and R700-00 each month since January 2017.

I really need somebody to help me sort this account for me.

Reference 1- ********** ********** / 1- ********** **********