Cellphone Contract

<p>On the 14th of April I phoned vodacom to place a notice to cancel my contract, the person who was assisting me offered me a new contract of R110 airtime and free 500 mb but he failed to inform me that i will forfeit my free minutes from the previous on the 30th April. I asked him to send me all the terms and conditions but he didn't. </p> <p> On the 30th April I had free minutes which dissapeared therefore I want my minutes back because its not my fault I was never informed of such. On the 30th April I was logged a service request but I find it useless as no one is communication to me, I don't know how long this will take, everytime I phone to follow up no one has an answer for me. The service that I'm getting from vodacom is very poor. I left MTN a few years ago because I was not getting a good service from them. Vodacom had excellent service until now. This is really annoying and I need someone to call me to give me a solution. I was cancelling my previous contract when I was offered this R100 airtime contract now I have to run around to get this sorted.</p> <p>Vodacom lost the standard they used to have, as soon as this contract is finished then i'm changing this useless network.</p> <p> </p>