NT
Nhlanhla T
1 reviews | Active since Jan 2020
09 Jan 2020, 09:43
Cellphone Contact
Took a contract with vodacom 4u cresta on November the 20th. The next day i realize i can't send or receive sms i went back to vodacom, they logged a call promise to call me within 48 hours but no one called, Went back 2 weeks later still couldn't be assisted. Today morning i went.back only to find out that they logged a call the wrong way the guy who logged the call says it's not his problem the call was logged the wrong way and left me standing
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Replies (2)
Vodacom's replyOfficial
09 Jan 2020, 11:24Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Jan 2020, 11:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
29 Jan 2020, 13:52Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. As per ***, our records indicate that the query has been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply29 Jan 2020, 13:52
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. As per ***, our records indicate that the query has been resolved. Regards Consumer Website Team
Best regards,