Cellphone Comprehensive Insurance Cover

I am writing to express my concerns regarding the cancellation of my comprehensive insurance cover. On January 31, 2025, I called to request the cancellation of my policy and was informed that I would receive a follow-up call within 24 to 48 hours, and that the cancellation had been processed. Unfortunately, I did not receive any follow-up communication.

On February 4, 2025, I called to follow up and was told that the policy had indeed been cancelled and that I would receive an SMS confirmation. However, I did not receive the confirmation as promised. I called again on February 6, 2025, and only then did I receive the SMS confirming the cancellation. To my surprise, I was debited yesterday.

When I called this morning for clarification, I was informed that my policy had never been cancelled, and the call was transferred but was unfortunately disconnected.

I request that you please cancel this insurance policy immediately and issue a refund for the payment that was incorrectly processed. Thank you.