CH
Carol H

1 reviews | Active since May 2018

18 Sept 2019, 11:54

cellphone companies

Vodacom Sucks. I buy Data and airtime but 9/10 times I have no reception or network. Vodacom always has an excuse. If it is not the towers, it is something else. Yet at the end of my 30 day period, they take my remaining data back. Or should I say, ***** it back. Airtime disappears mysteriously? Whwn I buy food or petrol, Shell or Woolies do not come at the end of the month and reclaim the remaining food or petrol. I thought that there was a legislation passed in this regard, however we are still suffering at the hands of these Multi Billion Rand companies. I am mortified at this ****************. And try and call an agent...impossible...they have now introduced a Robot to dwal with your issues which never get resolved...

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Replies (2)
Vodacom
Vodacom's reply18 Sept 2019, 13:39
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply26 Sept 2019, 11:12
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team