1 reviews | Active since Nov 2016
Cellphone blocked for NO reason
<p>My cellphone was blocked for no apparent reason on 4 November by Vodacom. It is now 28 Nov! After many emails and phone calls to the customer services centre, visits to two Vodacom stores and calls back from Vodacom that they would unblock the device I'm still sitting with a device that has no service and I'm a contract paying customer. So I'll be paying for a device this month that is not working!</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom your consultants have been making contact for three weeks (when it suits them)! When are you unblocking my device? I don't want to explain my story again. All I want is for someone in your big business to unblock or unblacklist my phone. How difficult can it be?!
Vodacom your consultants have been making contact for three weeks (when it suits them)! When are you unblocking my device? I don't want to explain my story again. All I want is for someone in your big business to unblock or unblacklist my phone. How difficult can it be?!