Cellphone Blacklist to be removed

<p>Hi,</p> <p> </p> <p>On the 6th i went into a vodacom store and we submitted forms along with an affidavit to have the blacklist removed from my handset. It has been 10 days, and 6 working days since the forms were submitted and my handset is STILL blacklisted. what i am told would take 72hours to be resolved, hasnt been resolved.</p> <p>What is worse, is that NOBODY can tell me what the hold up is, or how far in the process it is. All they can tell me is that my handset is still blacklisted, and for goodness sake even I can see that! I dont understand how they have support staff, and they are unable to do or see aything, all i am told is that they cant help me.</p>