Cellphone Billing

<p>My cellphone package I was using was not working for me ,I decided to change to RED VIP. This package was disccued with a Vodacom consultant over the phone as follows.</p> <p> </p> <p>-5GB a month</p> <p>-Limitless SMSs</p> <p>-Limitless minutes</p> <p> </p> <p>I then recieved my billing for the month of October R6347.27 of which R3900 is for Data usage. Confused as I was I decided to contact Vodacom. Three phone calls later twenty minutes each, dealing with a consulatant who put me on hold for ten minutes to log the complaint.</p> <p> </p> <p>I asked why Im been billed R3900 for data as my understanding is once my data runs out I would then have to purchase data manually. I asked the consulted to pull a three month report on my data usage which equited to under 5GB a month. This clearly shows that the billing is incorrect as I was billed for over 80GB for the month of October.</p> <p> </p> <p>The consulatnt could not assit rahter logged a ticket not been able to assist with debit of R6347.27 . I dont understand how a company of this rank could make these kind of errors! Im highly fustrated which lead me to look for a new service provider that is more efficient.</p> <p> </p> <p> </p> <p> </p>