1 reviews | Active since Sept 2013
Cellphone Bill - DATA Charges
<p>Over the weekend it occured to me that I had not yet received and out of bundle SMS from Vodacom so I decided to check what the current balance is as I had bought 1 GB the previous month and I though that this was still active. This was not the case as when I went onto the Vodacom app to check my Data Balance I found that I was out of Bundle and that my bill was at R 2,700.00 as opposed to a monthly bill of R 800. I was not aware that I was out of bundle and that I would be charged the rediculous Out of Bundle rate as opposed to in bundle. I have been with Vodacom for 12 years and I refuse to pay the full bill as I was not notified of the out of bundle rate and I would have purchased a new bundle. Please can someone contact me to recify this as I will not be paying the bill of R 2,700.00.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
