AS
Andrew S

1 reviews | Active since Sept 2013

25 Jul 2016, 07:58

Cellphone Bill - DATA Charges

<p>Over the weekend it occured to me that I had not yet received and out of bundle SMS from Vodacom so I decided to check what the current balance is as I had bought 1 GB the previous month and I though that this was still active. This was not the case as when I went onto the Vodacom app to check my Data Balance I found that I was out of Bundle and that my bill was at R 2,700.00 as opposed to a monthly bill of R 800. I was not aware that I was out of bundle and that I would be charged the rediculous Out of Bundle rate as opposed to in bundle. I have been with Vodacom for 12 years and I refuse to pay the full bill as I was not notified of the out of bundle rate and I would have purchased a new bundle. Please can someone contact me to recify this as I will not be paying the bill of R 2,700.00.</p>

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Replies (1)
Vodacom
Vodacom's reply25 Jul 2016, 08:48
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,