Cellphone Account CLosed - Breach of Contract?

My December 2019 payment was debit same time as the time my salary was coming in. As a result the debit order went through and the next day returned. I then called Vodacom and explained what had happened and asked if they could please resubmit or to give me banking details to deposit. The agent told me they will take double payment end January 2020. 31 January 2020, two payments went off. Monday phone went off. I called and told my *** account was closed. As far as I know when you close it from your side etc. this is breach of contract ? When I miss a payment I face legal action and my line will be suspended. Which I now think is the case but people are not trained to handle this type of query / problem, or maybe just pure laziness. So I do not know was this now supposed to be pacifying but this is quite annoying. I am hospitalised with no form of communication, no family within a radius of 350km to see to me when I need something, so I have to depend on friends that I live with and is stuck and cannot make contact with them to tell them I was admitted to hospital via Emergency Unit. The services at VODACOM has become pathetic.