Cellphone account

I have made serveral calls for a payment tp be done. Vodacom always give me a wrong bank account inatead they give me a reference number as a bank account whilest my bank does not allow that reference number as a bank account. The attendants does not want to put you through to a spervisor and when you give them an alternative number they does not phone you on the number provided. It is frustrating talking to vodacom accounts department and then they expect you to stay calm.