LG
Lance G

1 reviews | Active since Jan 2018

17 Jul 2019, 13:16

celll service is zero

hello Vodacom

thank you for coming to Ridgeworth to test the signal that jumps from edeg to 4G in 2 seconds.

your guy came to test the signal and confirmed that is was bad and that he had not seen a signal that jumps like this

i am very happy that you are putting a tour in in the next financial year.

but my problem is that we cannot make any call from any vodacom phone or receive calls .

the signal is so bad in my house that if you did any effort to listen to me making the call to complain your consultants cannot even hear me ,

so my question is we cannot wait for you guys to install a new tour in our area why can you not give us a booster in our house .

the company was Onyx clients and is your platinum clients and now this is the service that you provide

please get back to us on this matter as we work after 17h00 from home till 23h00 some nights and without a signal it is pointless to have vodacom

our cell nr

*** / ***

or should we call you from our pre paid cell C back up number as that is how we operate in the past 6 months

***

0
Replies (2)
Vodacom
Vodacom's reply17 Jul 2019, 13:57
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply19 Jul 2019, 12:27
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.  Regards  Consumer Website Team 

Best regards,