DO
Dean O

1 reviews | Active since Aug 2016

23 Aug 2016, 08:14

CellC contract buy out

<p>I have been struggling for over a week now to have my number ported to CellC. Each time this is done Vodacom rejects the port request due to Account Locked Reason/ MSISDN not linked. This is a CellC contract buy out which means I cannot cancel the number and pay Vodacom first. The port has to be accepted and started before I cancel the number. If I cancel the contract before this the number cannot be ported.</p> <p> </p> <p>This is ridiculous that Vodacom is doing this. This just shows how desperate Vodacom must be to retain customers if this is how low they are willing to. I want this sorted out immediately. I have done this before with another number and it went through with no problems so I know what the process is.</p>

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Replies (1)
Vodacom
Vodacom's reply23 Aug 2016, 08:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team