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Christopher C
1 reviews | Active since Feb 2011
09 Nov 2022, 17:22
Cell tower changes
About a week ago my usually good signal with Vodacom at my house/office in Greendale Park, Howick, KZN became suddenly shocking, The phones show that there is good signal but each and every phone call is terrible. The Vodacom technicians must have made some kind of change to the cell tower for this sudden change to have happened. During load shedding times it's understandable if the calls are bad but this is now constantly terrible regardless of load shedding.
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Replies (2)
Vodacom's replyOfficial
10 Nov 2022, 08:22 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Nov 2022, 08:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
10 Nov 2022, 11:44Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. We have rep**** to you via email address: *** and requested some information that will assist our Network Administrators to accurately analyze and provide a solution/feedback to your problem. Kindly respond back to our mail with the information so we can further escalate the matter.
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Best regards,
Vodacom's reply10 Nov 2022, 11:44
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. We have rep**** to you via email address: *** and requested some information that will assist our Network Administrators to accurately analyze and provide a solution/feedback to your problem. Kindly respond back to our mail with the information so we can further escalate the matter.
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Best regards,