CELL PHONE UPGRADE CXD 2WITHOUT MY NOTIFICATION & PATHETIC SERVICE FROM VODACOM OPERATORS

On Sunday 11 Nov 2018 I get a call from phoenix plaza shop , dbn to say that I am due for an upgrade when I already did the upgrade a week prior to the call and then get told that the upgrade for the main number 071 352 *** was CXD but my husband received his upgraded device we were told to call the online dept & when we called the customer care numbers we were put to 3 people before going to the correct dept & on both these occasions we were not assisted accordingly and instead got stinking attitudes from a woman named Nqubile working in the direct sales dept and interesting enough we were told that they did not have a team leader, supervisor or a manager present ... LOL! what a joke call was done between 11:30am and 12pm .... eventually we spoke to a lady Shannon from onlines and advised that the reason my main number contract upgrade was CXD was because they did not have the PS4 to give with the phone as advertised BUT nobody calls me to say that and till date nobody has called me from Sunday to advise on our query and my contract is coming to end in December 2018 ? BUT VERY FAST I RECEIVED MY STATEMENT WITH ADDED BILL FOR THE UPGRADED DEVICE DONE ON THE SECONDARY NUMBER 072 ***...furthermore why advertise something and now tell the customers something else when they are waiting for it as when the upgrade went through it showed that they are out of stock and a waiting period of 15 days was applicable BUT instead we get told this and have *********** customer operators assisting with no intention of being of assistance instead with lies and attitudes , I have been a loyal Vodacom customer and now have to think twice why ??? ... Yesterday 13 Nov 2018 my husband gets a call at 12:48pm from a lady from the insurance dept of Vodacom asking to speak to me regarding my insurance BUT what insurance when I was told that my upgrade was cancelled and why call on my secondary number when that is in use as told to the operator was for my husband and till date nobody called me when my husband advised her to speak to me yesterday afternoon as soon as he received the call .... Vodacom ALWAYS emphasises that their calls are recorded so they can listen to them or that too I will be told "THAT SUNDAYS NO RECORDINGS ARE DONE, LIKE HOW NO SUPERIORS WERE AVAILABLE !!!"