Cell phone upgrade

<p>I upgraded my cell phone contract at Tygervalley vodacom dealer with a chap called Kurt. Seemingly helpful until the upgrade was *****ed up. He exposed my personal details leading to an ******* SIM swop and me having to complain before anything was done about it, This left without a phone for a week and required me to drive and call around to have the problem fixed. To add insult to injury, I had to pay for new SIM card. Complaining to the store manager Anine Van Zyl does not help as all her promises came to naught and the promises to return my calls never materialised. Kurt's helpful nature ended after I signed the contract.</p> <p>Further to this, I received a tablet with my cell phone. I tried to activate the SIM card for the tablet but it would not work. I have found out that my new contract was not activated and that the SIM cannot be used as sold by Kurt. Anine promised to fix it and to call back, but nothing.</p> <p>After numerous trips to the Tygervalley branch, the blame was shifted to the vodacom complaints department in Durbanville. Apparently Tremaine Boer from this deprtment should have the answers to this incompetence. I was given her number, ********** 143, but she never takes calls, you can only leave a message. However, she never returns messages. After getting hold of Anine again she emailed Tremaine, but as usual from Vodacam, no response. Her boss, Natalie Isaacs are also not available.</p> <p>So there you have a complaints department, with the aim of enhancing the customer's experience, but failing in every respect. This issue has moved beyond the *********** manner in which the upgrade took place, but to the absolutely atrocious customer service from vodacom. Nobody want's to any responsibility. Also, the entire system of logging complaints is designed to protect them, leaving the customer with no avenue to have any matter resolved in any other way than what vodacom decides.</p>