CELL PHONE UPGRADE

On the 15th March I went into Vodacom to get my cell phone upgrade. The phone I chose was not in stock and I was told that it would be ordered and take 3 to 4 days to arrive and that they would phone me. I told them I will be working out of town and my phone that I currently have is very unreliable and I required my upgrade urgently. After working out of town for 10 days I am now back, and did not receive one phone call or sms. I went into the branch today to enquire and was told that it has not arrived yet but they could not inform me where it is, or when I would be getting it as there was no manager on duty and no one else could check on the system for me and I was told to come back tomorrow to check. This is very inconveniencing as due to the nature of my work I do not have time to come in and just \check"whether my phone has arrived or not after I was told that I would be phoned. I still have no clarity on when I will be receiving my phone after going in and ordering it on the 15th March it is now 2 weeks down the line."""