Cell phone returned without screen guard

<p>I had to send my phone in for repairs at Vodacom Festival Mall as it would not charge properly, I send my phone in on the 15th December and only received it back today on the 5 January 2017. When I handed my contract phone in it had a screen guard on which cost my R500 and when I collected it today I asked about my screen guard and the consultant just simply said sorry that when it gets repaired they remove everything, why was this not mentioned before! I was then told that I would need to purchase another one on my own account which is simply pathetic as this is not just a R20 screen guard. I am very upset and will be looking at finding another service provider!</p> <p> </p>