Cell Phone replacement within 7 day period

Received new cellular phone through company contract, arrived at Store to do sim swap and data transfer, but system was offline, and data technician wasn't available, managed to activate phone through cutting of existing sim card,11/2/16, next day 12/2/16 went to a different store,Canal Walk, system still offline, so no sim swap possible, 16/2/16, phone speaker stops working, 18/2/16 reported the speaker not working at the George Vodacom branch as I was not in Cape Town at the time (within 7 day period of having received the phone), did the sim swap, but had to motivate why I should not be charged in spite of the nano sim being provided with phone, 20/2/16 went back to Cavendish, explained the issue wit h phone, indicating I reported it within the 7 day period and requested the phone to be replaced, history listed on the job card, new phone booked in for repairs, 2/3/16 received voice message indicating phone was repaired and available for collection, arrived at Cavendish store on 5/3/2016, new phone was repaired, with 5 items replaced, enquired why a new phone was not provided and response, the store is privy to the details of repair and I should contact the service technician.