CELL PHONE REPAIRS POOR SERVICE FOR SUMSUNG S5MINI

<p>Good day Sir/ Madam</p> <p> </p> <p>I have been in contact with vodacom for the last four to five months for the repair of my phone and i am not getting any joy from vodacom repairs in centurion. lately i have taken my phone to be repaird for the four time and still gives me the same problem and I am not happy at all. On the 08.09.2016 they called me to let me now that my phone is readly for collection and it is fix. I spoke to one on the repari lady called Mbali and i have asked to speake to the manager Kate and metioned to her that to make sure that befor i collect my phone to check if the phone is working Kate said she will call me back to let me know what is the status to of the phone, she never call me back and called a three time I was told she was on lucnch and i was not happy at all. On the 10.09.2016 I called again twice was told that she is not lunch again and they never called me back untill i wend to Vodacom on the 11.09.2016 i was told she in not available I have been so peaciate with Vodacom since the third time they fixed my phone i end goin to sumsung Sandton to inqure about this and they have mentioned that as per the policy Vodacom has to replace my phone with a new one i have also read the policy for sumsung and vodacom.</p> <p>On 12.09.2016 i callad the Vodacom head office to complaine and I spoke to Jenie and she said i should escalate the matter and lay a complain with Vodacom Centurion a minute after i spoke to the haed office Mbali from Vodacom Centurion to let me know the status of my phone and i told her that i need to speak to her manager and she said she in not in today 12.09.2016 and mad a call and asked to speak to anyone who is available to soret this issue and no one was avalilable untill Mbali said the Kate and Mariska David the manager will be back tomorrow 13.09.2014 and since well my phone was not available for collection on saturday 10.09.2019 they had to fix it again.</p> <p> </p> <p>My Problem is that i have requesting a job number for the phone since well it has been taken for repairs on thursday 08.09.2016 Job number and they know that the policy of the supply says that if the customer bring in the phone for repaires for the third time Vodacom has to give a customer a new phone.</p> <p> </p> <p>Your assistence in this regards will be appreciated and i would like you to resolve this matter on my behalf..</p>