Cell phone repair

<p>I have purchased an LG G5se handset on contract from vodacom in October 2016. It is now Febraury 2017 and i am experiencing issues with the phone. I have taken it to a vodacom store and they have advised that since the phone is within 6 months old i may proceed directly to the repair centre in Umhlanga and they will repair the phone within a short space of time. I was extremely hesitant in booking this phone in as it is practically new, but i, along with most consumers in my position, had no choice.</p> <p> </p> <p>Firstly, the phone is just over 3 months old and is being repaired. Being a flagship phone by LG, I have been advised by vodacom that they will be replacing the main board, the battery, the charging port and the charger, hence i am not comfortable in keeping this extensively repaired phone for the remaining term of my 24 month contract, why should i, i am of course paying quite a bit for it. </p> <p> </p> <p>Secondly, it has been a week now since i have booked the phone in for repairs and the delay, from what i have been told, is due to the availibilty of the spare parts as described above. I have been given a loan phone which does not even support 1/3rd of the features of my handset, however i am still liable for the full payment at the end of this month. This has put me in a further inconvenience.</p> <p> </p> <p>According to the CPA, if the device malfunctions within 6 months and if i am not satisfied with the handset i am due a brand new device. I would like to take this up, although vodacom has walk in customer service outlets, the correspondence from their contact centres for such queries are very poor.</p> <p> </p> <p>Please could someone assist me and raise this issue</p> <p> </p> <p>Regards</p>