CELL PHONE PROBLEMS NO CUSTOMER SERVICE

I HAVE NEVER SEEN THIS BAD SERVICE IN MY LIFE I HAVE BEEN HAVING CONTRACT PHONES WITH VODACOM FOR MORE THAN 10 YEARS EVERY TIME THEY CONVINCE ME TO UPGRADE BUT WHEN THEIR DEVICE GIVE YOU PROBLEM NO ONE IS RESPONSABLE MY DEVICE WAS REPAIRED AROUND DECEMBER 2018 IT TOOK 3 WEEKS BEFORE I RECEIVED IT AND I HAD TO CALL THEM EVERYDAY FOR FOLLOW UP NOW SAME DEVICE IS IS GIVING ME PROBLEMS AGAIN WITHIN FEW WEEKS OF REPAIRS THE VODASTORE CONSULTANT IN CAMPUS SQURE TELLS ME SONY IS NOT GOOD QUALITY AND I HAVE TO GO TO VODACOM KRESTA REPAIR STORE AND I MIGHT WAIT AGAIN WITHOUT PHONE, THEY DONT HAVE LOAN PHONES WITH THAT ATTITUDE I FEEL NO ONE CARES THEY JUST WANT NEW CONTRACTS AND UPGRADES I FEEL THE COMPANY MUST REPLACE THIS CELL PHONE BECAUSE I WONT BE INCONVINIENCED BY VODACOM WHILE THEY GET THEIR DEBIT ORDER EVERY MONTH ITS UNFAIR