cell phone problem

<p>From: Valerie Engelbrecht ********** ><br />Date: Thu, Jun 16, 2016 at 7:53 AM<br />Subject: Cell Phone Problem<br />To: ********** <p><br />Dear Sir</p> <p><br />We have tried everything in our power to contact "Wardah" but to no avail!!!</p> <p><br />As my wife explained, she has a hearing problem and requested Wardah to contact me on my ********** 89 number, but no response, what a shame on VODACOM!</p> <p><br />With 160 free minutes and not able to phone out even in emergencies, there must be an explanation for this display of incompetence???</p> <p><br />Regards</p> <p><br />Diederich Engelbrecht<br />ID ********** 076087</p> <p><br />Dear Wardah,</p> <p><br />I apologize that you were unable to reach me telephonically, the reason being my hearing problem. Please contact me in future on my husbands phone which is ********** 989. The ring tone is louder.</p> <p><br />My complaint is that for two years we haven't received an account from Vodacom regardless to the many times that we visited the different service providers letting them know of our change of address. We had to go to our Berea East London Vodacom Service Provider every month to receive the balance of our account so that we were able to pay it. We are extremely disappointed in the service that we are getting from Vodacom after being a customer for approximately thirty years. My husband and I are pensioners, our age being seventy three and we really don't feel we should put up with such an inconvenience.</p> <p><br />Our second complaint is that I have not being able to make phone calls for approximately one month, which is very frustrating indeed. We have once again visited our nearest service provider who I must say did their best to get the phone on for us again, but with no avail. We repeatedly contacted ********** who tried to help us but also nothing came from it. They tell us it is a technical fault, but that cannot be, because my whatsapp, internet and face book is working perfectly. The answer I get when I try to make a call is this.....Your Phone has been suspended contact your nearest service provider for a reconnection. Now I have never failed to pay my Vodacom account and when the staff of Vodacom, in trying their best to help us, go into it they find that we are up to date with our payments. We would like results immediately now as we feel that Vodacom has committed a breach of contract which allows us to terminate the contract. We will be happy to go to court with this matter because I cannot be without a phone. I need to be in contact with people and especially when I am alone in the car as a woman and should run into trouble I would need to seek help the only way I can and that is telephonically.</p> <p><br />Please give this matter your urgent attention<br />Yours faithfully<br />Valerie Engelbrecht. I.D. No. ********** 100081 typed on behalf of account holder<br />Diederich Engelbrecht I.|D No. ********** 076087. </p> <p> </p>