cell phone number(pending authorisation instore)

I would like to be assisted as i am so disapointed with the vodacom 4u store in wonderpark, i am not happy with the service.

My number is not active as i was told it will be active on saturday at 13:00 ...can some one talk to me.

I lost a phone, and did report it missing and did go to the police station to open a case, the insurance has aproved the claim and i got the phone. I called the call centre to block and blacklist the phone and my number and it was blocked, i went to the store on thursday and got the new phone and i was told that my number will be active on saturday at 13:00, i waited and phoned the call center, so the lady who assisted me told me that there is a pending authourisation at the store but she said i shouldn't worry she will do it i will be able to use my number sunday after 13:00, so until now i have a new phone but it is not working, i have phoned the store and they not promising me for the further assisted, until today my phone is not working..they keep on passing the bug, they are taking the resposibilities. I am not happy.