cell phone number reactivation

Good day,<br> <br> I called Vodacom accounts department on the 28th of April 2015 to follow up on my cellphone number reactivation. The consultant told me that Vodacom will not give me back my number instead they gonna give me a new number. I then told her that I do not want the new number as I was told by the Vodacom shop consultant and the legal department consultant I spoke to when arranging to reactivate my number that I will still retain it as it has. Not been allocated to anyone else. She then transferred my call to her team leader who told me that I won't get my number back and if I don't accept that I should pay the remaining amount and cancel the contract. <br> <br> The. Way she spoke to me was unacceptable as a result I requested to speak to her manager and she refused to call her manager and hung up the line while I was still talking to her.<br> <br> I am so disappointed with the level of service I received from Vodacom. Could someone assist my retaining my number back and discipline the team leader who does not know what customer service is.<br> <br> Your feedback will be highly appreciated.<br> <br> Thank you.