CELL PHONE NOT WORKING

A PERSON FROM VODACOM PHONED ME AID EXPLAINED THAT I CAN GET 2 CELL PHONE FOR R298 PER MONTH. AFTER RECEIVING THE PHONES THE ONE WAS NOT WORKING PROPERLY AND I TOOK IT TO A NEARBY VODACOM SHOP IN RICHARDS BAY. AFTER THE CUSTOMER CARE SPENT 2 HOURS TRYING TO SORT THE PROBLEM OUT - STILL NO LUCK CANNOT MAKE ANY CALLS OF THE PHONE AND SOME OF THE ICONS CANNOT BE DISPLAYED ON THE OPENING SCREEN. NOW I FEEL LIKE I AM PAYING TO SOMETHING I CANNOT USE. - VODACOM CANNOT HELP ME.....