iY
itumeleng Y

1 reviews | Active since Apr 2009

27 Apr 2021, 06:32

Cell phone insurance that is unauthorised

I was a victim of identity *****, a cellphone contract was taken out using my details, Vodacom didn't bother to verify my details as I am listed under the South African ***** Prevention Service. The contract was eventually cancelled but now I am dealing with unauthorized debit orders for a Voda sure cellphone insurance. I spoke to a Kamogelo on the 27th of March and he assured me he cancelled the insurance. A month later another debit order went of from my account for the same insurance policy. I am tired of unauthorised debit orders and having my name tarnished for things I didn't apply for.

0
Replies (1)
Vodacom
Vodacom's reply27 Apr 2021, 07:32
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team