CELL PHONE INSURANCE DIFFICULTIES AND DELAYS IN RETURNING THE PHONE

<p>My phone which has an insurance with Vodacom broke, I then took it to the store for repairs on the 18 April 2017. this is the job No. ********** 1. I recieved a notification from the repair centre on the 28th of April 2017 that my phone was repaired and ready for collection. I then phoned the repair centre and they told me that the phone was sent to the Vodacom Store at Gugulethu on the 3rd of May 2017. I went to the store and they told me they have not recieved it. I kept on phoning the repair centre to find out where is my phone ,they again told me that they sent it and it was recieved by a person named ''BRED/BRAD''. I then went to the store and met the guy and he told me the insurance papers were not completed. i left if with him to contact me when he is done, i waited and phoned the store a week after and to find out they put a wrong number for the insurance so it caused the delay.</p> <p>Today its the 17th of May 2017 and i have not recieved my phone, it is really hard for me to be contacted. I am Rreally suffering.</p> <p> </p> <p> </p>