cell phone insurance claim (Horrible Horrible Horrible Horrible Horrible service)

<p>On the 20th of june i lost my phone,i then went to the vodacom in clearwater where i was issued with a claims form and was told to also bring an Affidavit ,i then went to the police station ,but could'nt be assisted because i ddnt have the ITC referrence number (which i was supposed to be given by the store when i reported my phone lost),anyway on the 21st june i called the call centre and blocked the phone and recieved the ITC ref number and also went to the police station to write the Affidavit,i then went to the vodacom(next to game) in westgate mall to submitt the form and i was told by the consulatant that i will be contacted the next day (22/06/17) but i waited for the call until i decide to enquire with cellsure and i was advised they have not recieved my claim,i went back to the store on the 23/06/2017 around 12pm to check why was my claim not submitted,the consulatant(i dont remeber her name) whom i Initially gave the form to when i went to claim ,took me to mary to check if she sent the form,then mary took us to another consaltant to check if he sent it ,he's response was" i forgot,i got busy "and he pulled out my form from his drawer,so i stood there and insisted he send it Immediately and he did and then he tells me that it will take 24hrs...and i refused to wait for 24hrs because of their incompetence,i was then told they will make sure its done in the next hour and they will give me a call...so i left and waited for the call that i never recieved....i had to go back AGAIN when i got there....i went to mary and asked what happend?her response was "they(cellsure) also want your ID copy....so i ask why did she not call me she then says "my phone was flat"i got so ****ed, i asked her to give me my form back i'll do the claim myself,(WITH NO HESITATION OR APPOLOGY)she give me the form back.....i was shocked i still am,this was the most horrible service i've ever expirienced ,the claim's team in that brach proved to me that they do not give a damn about existing pre-paid clients because they are not gaining anything from us......i had to re-submitt the form myself on friday(23/06/2017) after noon and i recieved a call from the insurance monday morning and i went to fetch my phone (26/06/2017).then i thought to myself, so basically i wasted my time and petrol by going to the store and what happens to other customers who do not have the facilities i have?the customers who rely on this people for service?????????</p>