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Malesela M

1 reviews | Active since Mar 2023

30 Mar 2023, 16:19

Cell phone

On Tuesday 28 March 2022 an argent/ consultant from vodacom called me and asked me about vodacom air time and data, shed asked me which one do i spend more? I responded to her questions and told her i spent more on data and she advised me to pay extra R 250.00 in order to can get about 5G but i refused and told her that i have i contracted cellphone( ***) with vodacom where i also get some data and air time. To my suprises she told me that on *** I'm also contracted. I refused this proposal from vodacom consultant by to my knowledge that consultant just implement something i did not agree on it. I'm asking you to please cancel that because i cannot afford this. The contract of *** expired at the end of June 2022. I buy airtime and data when i need them and i cannot be forced to enter in an agreement which i don't need. If you don't tell me what to do. The vodacom consultant have been doing this to many people even on this 082 i complained a lot about increased airtime money imstead the agreed during the signing of the contract If you don't i will reverse every time you deduct and cancel the contract I'm having with you, thank you. Marcus Mooka

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Replies (1)
Vodacom
Vodacom's reply31 Mar 2023, 07:40
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team