Cell phone delivered to the wrong person which I have to keep paying for

On the 9th of September 2020 I did an upgrade online. For a Samsung galaxy note 20.

3 weeks later I phoned Vodacom to hear where is my new upgrade is. They told me it has been delivered. I asked where to. To a Malicent in JHB. My name is Duwan Burr-Dixon and I stay in Newcastle. Yes you guessed it they sent my phone to the wrong address. I told them I can not be held liable for payment as I DID NOT SIGN NOR RECEIVED my upgrade so I am not liable. Vodacom Customer care told me I have to keep paying. After numerous times phoning in AND NOT GETTING ANY HELP I emailed the ***** department logged in a dispute sent in affidavits etc. STILL nothing has happened nor any feedback. 6 months and nothing. I keep paying my R3000 every month for the numbers I use. Now they have blocked my account and my numbers calls coming and going. Now I am losing business because my clients can not get hold of me. I have phoned again today spoke to 3 ladies and all 3 dropped my calls.

PATHETIC PATHETIC PATHETIC SERVICE

I am busy with my lawyers as to take them to court.