GR
Gershwin R
1 reviews | Active since Sept 2019
23 Sept 2019, 09:31
Cell phone contract with no phone???
the worst service ever received. Took out a new cell phone contract more than two weeks ago. Debit order went off already but I still do not have the phone???The courier company is still awaiting for them to provide the delivery address, which was done more than a week ago. Was assisted by Melissa from Vodacom online. does not provide feedback as well... thinking I should cancel the contract and take my business somewhere else. Can not stand for such horrible service.
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Replies (4)
Vodacom's replyOfficial
23 Sept 2019, 10:04Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 Sept 2019, 10:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
GR
Gershwin R's updateReviewer Update
23 Sept 2019, 10:11why is it that I can not speak to a manager directly, sherilynne from your Vodacom Online call centre has placed me now on hold for 18min, IM STILL HOLDING????? Does your management team not speak to clients or are your staff just useless and ill mannered. Guess what she just dropped the call in ear !!!!!!!!!!!!!!!!!!!! I Am mad as hell now. I want a manager to call me now
GR
Gershwin R's update23 Sept 2019, 10:11
Reviewer Update
why is it that I can not speak to a manager directly, sherilynne from your Vodacom Online call centre has placed me now on hold for 18min, IM STILL HOLDING????? Does your management team not speak to clients or are your staff just useless and ill mannered. Guess what she just dropped the call in ear !!!!!!!!!!!!!!!!!!!! I Am mad as hell now. I want a manager to call me now
GR
does the management team from Vodacom avoid their customers, and hide in meetings since last week? What meetings do they have which involves them to be in boardrooms the whole day/every day. Is everything OK at Vodacom???? , cause for them to be in meetings the whole day/every day and avoiding their customers, is a bit worrisome
Gershwin R's updateReviewer Update
23 Sept 2019, 10:39does the management team from Vodacom avoid their customers, and hide in meetings since last week? What meetings do they have which involves them to be in boardrooms the whole day/every day. Is everything OK at Vodacom???? , cause for them to be in meetings the whole day/every day and avoiding their customers, is a bit worrisome
GR
Gershwin R's update23 Sept 2019, 10:39
Reviewer Update
does the management team from Vodacom avoid their customers, and hide in meetings since last week? What meetings do they have which involves them to be in boardrooms the whole day/every day. Is everything OK at Vodacom???? , cause for them to be in meetings the whole day/every day and avoiding their customers, is a bit worrisome
Vodacom's replyOfficial
01 Oct 2019, 13:37Dear Customer
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Vodacom's reply01 Oct 2019, 13:37
Official
Dear Customer
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.