SM
Sakumzi M

1 reviews | Active since Oct 2018

05 Oct 2018, 09:36

cell phone contract

Taking a contract phone with Vodacom over the phone was a bad idea, the consultant who assisted me did not explain the extra monies (connection fee R271,6) that i ended up paying and through phone calls and emails the feedback from Vodacom is no money is due to me even though there was a mistake by their consultant. bad experience never again.

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Replies (2)
Vodacom
Vodacom's reply05 Oct 2018, 11:58
Official

Dear Customer,

Thank you for making us aware of your query.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply05 Oct 2018, 12:51
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.

As per discussion, your query has been resolved.

Regards
Vodacom Consumer Website Team

Best regards,