Cell phone Contact

The worst company ever. Let me give you a whole breakdown of my service with them since 2019 Jan.

Jan 2019- I opened a contract with them and got a mobile phone which was fine. First of all on their phamphlets they would advertise that you will pay a certain amount but tell you what once you get to the store it’s a different story.

No caller ID issue. Instead of being upfront with customers that to have a caller ID you will be charged extra which I really don’t understand why to begin with. You contact them through their social media (Facebook) owh they are very good at apologising but they do nothing to resolve the problem. I decided to Cary on for the rest of my contract to continue without the caller ID.

The contract supposed to end in Dec 2021 and fine I understand you need to call in in advance to advise you want to cancel your contract and keep your number as prepaid so you not going to be charged but guess what they don’t do that. I was charged till end of February again which means a contract of 24months ended up being 26months with them. You call make complaints and log to close the contract they promise and you go to Facebook their live agent promise that they can’t see that it has been logged for you even though you provide them with proof which is the SMS that follows after you have asked for the contract to be cancelled and they say it will be done but still NoThing.

You always have to continually spend time calling them, Chatting with them In order for them to finally resolve your query.

Not to mention calling in and logging a complaint and the agent writes a different type of notes on your complaint while you specifically asked them/ told them clearly what your complaint is about they just write whatever makes them feel better.

Like that was not enough I eventually did a review here on hellopeter. Regarding this and for some reason after a week which is in mid Feb(my 26 month with them) they gave me my caller ID, but guess what? They disconnected my whatsaap bundle. I used their Tobi to activate it and it advised that it can’t activate it I need to speak to a live agent. Guess what I called! I called in. And they advised that I must switch my phone off for 10-15min and the data should be activated did that happen even after hours.

For a company that is so expensive and quite big as this one. It’s the worst to go on a contract with. I could try to write a whole lot I had to go through with Vodacom including their Vodabucks rewards and things but they just do nothing. You always have to keep chasing them with hopes that eventually you will find someone who is well trained and understand customer service and who is willing to assist all the others are just there for the sake of it.

As soon as I have time I will port my number to a different provider and just be on prepaid at least that one would give me a peace of mind. I urge people to NEVER GO on cellphone contract with Vodacom