Cell phone cancellation

My name is BANDILE EMMANUEL KUBEKA and the cell phone number in question is ***

I had a 24 months contract with Vodacom which was supposed to be ending on the 25th February 2021.

I called Vodacom on the 15th January 2021 to cancel my contract but the lady who was assisting decided to put me on another contract which I did not agree, after our call conversation the were messages coming in my phone stating that I have taken another contract, I immediately called back on the very same day and I was promised that it will be reversed and the contract will be cancelled but that has never happened till date.

I have been calling Vodacom since then and I have been given apologize after apologize and have been send from one department to another without help. When I call I have to explain the situation over and over again to different agent and will be promised that the issue will be resolved but up until today it has not been resolved.

I decided to cancel their debit order as I have finished their contract and they have suspended my service.

Kindly please help me with this cancellation request as I have done my part and Vodacom failed to do theirs, I want to come out from these ********* called Vodacom. Below are all the reference numbers I was provided by Vodacom:

*** (01/02/2021) *** (01/02/2021) *** (09/03/2021) *** (30/03/2021) *** (30/03/2021) *** (21/05/2021)